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FAQs / Help

ONLINE JUNIOR FARM SAVER TICKET:

The following FAQ's relate to Online Junior Farm Saver Tickets: 

Can I purchase tickets on the day?

Our online booking system will show you the latest availability but if you are unsure please contact us on 01603 783762.

Is Junior Farm accessible for disabled visitors?

Junior Farm is accessible to wheelchairs but please be aware that all paths on the farm are gravelled.

Can I bring food and drink?

Sadly no food or drink is allowed, but of course your wristband allows access on and off the farm all day.

Are there toilets close by?

Toilets are situated close to Junior Farm - in the courtyard near the Wroxham Barns Restaurant

Arrival time and place?

On arrival, head to the Junior Farm kiosk. Show your tickets at the kiosk to receive a wristband, your wristband allows unlimited access on and off the farm all day.

How can I get in contact with you?

Please call 01603 783762 or email juniorfarm@wroxhambarns.co.uk

COMBO TICKET - UNLIMITED FARM & FUNPARK:

The following FAQ's relate to Combo Tickets - Unlimited Farm & Funpark

Can I just buy a Combo Ticket for my child/children?

No, all adults and children on Junior Farm and at the Funpark will need their own combo ticket (unaccompanied children cannot be admitted to Junior Farm or at the Funpark for Health & Safety reasons). 

How many children can I add to a Combo Ticket?

For a safe, controlled environment for everybody on the Funpark and Junior Farm it is important to us that there are enough adults to supervise the children in their group.  So, the maximum number of children per adult is 4.  If you’d like to add more than 2 adults and 4 children simply press the continue shopping button and select the same date and add further adults and children with a maximum of 2 adults to 4 children.

How do I use my Combo Ticket?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

You will need to redeem your wristbands at BOTH the Junior Farm Kiosk & the Funpark Kiosk and present your Combo Ticket(s) Confirmation. To have access to the Farm you will need a Junior Farm wristband and to have access to the Funpark you will need one of our special Funpark wristbands.

Can I bring food and drink?

On Junior Farm, sadly no food or drink is allowed, but of course, your wristband allows access on and off the Farm all day and there is a Restaurant and Coffee Shop on site as well as the Picnic area too.

Is there suitable access for wheelchairs?

Junior Farm is accessible to wheelchairs but please be aware that all paths on the Farm are gravelled. The pathways leading to the Children’s Funpark are gravelled with a honeycomb weaving base. Most of the rides and facilities are on raised platforms which have yellow highlighted edges. The rides have a mixture of ramps and steps up on to ranging from 8cm to 40cm; some are also accessed through a latched gate. There is seating available for those not enjoying the activities. The Adventure Golf has many fun features, one of these being water (shallow). Just beyond the Funpark and the Golf is a small grassed play and picnic area.

GIFT VOUCHERS:

The following FAQ's relate to Gift Voucher sales.

If I have requested postage how soon before I get my voucher?

Vouchers are posted on the next working day after the voucher is purchased.

How do I use my voucher?

You'll receive a Wroxham Barns Digital Gift Voucher via email or you may have been given a print out as a gift. This will include your unique Gift Voucher Reference Number and a Barcode. Before using your voucher you’ll need to print it out and get it validated on-site at Wroxham Barns. Visit the counter at Gallery Gifts (our large shopping barn). Once your voucher is validated by a member of the team at Gallery Gifts simply shop at any of the Wroxham Barns retail/attraction outlets and present your voucher. Anything you spend will be credited off the total amount of your voucher. 

 

Where do I get my voucher validated?

Before using your voucher please get the voucher validated at Gallery Gifts - this is our large shopping barn - you won’t miss it. Our counter is on the ground floor. You will NOT be able to use your voucher before validation. 

What happens if I don't have a printer?

There will be a tick box option as part of the checkout process where you can request a printed copy of the voucher be posted to you. 

 

Can I use the voucher on my smartphone?

Sadly our gift voucher system is not yet set up for smartphone use! 

Where can the vouchers be spent?

Vouchers can be spent in the following locations: Junior Farm, Funfair (seasonal) & Mini Golf, Restaurant, The Pantry Coffee Shop, Scrummy Pig, Coastal Stained Glass, Courtyard Confectionery, Everything Outdoor, Gallery Clothing, Gallery Gifts, LeGrice Rose & Plant Centre, Lucia’s Studio, Made By You, Norfolk Cider Shop, Pat’s Wooden Crafts, Pictura, Art Of You, Sew Creative, Sue Windley Sculpture & Jewellery, The Norfolk Gallery.  The gift voucher is unable to be redeemed against special events. 

Do gift vouchers have an expiry date?

Vouchers will expire a year after the date purchased. 

How do I choose the value of my voucher?

Choose from a range of pre-set nominated amounts. 

Can I buy more than one voucher?

Yes you can. The only restriction to this is that delivery is to one email address, and the overall value of the order cannot exceed £200.

 

What happens if I don’t use the full value of my voucher?

When you visit an outlet or attraction at Wroxham Barns your total spend will be deducted off your printed voucher allowing you to spend the balance at other outlets and attractions on site.